Frequently Asked Questions

How do I do family sharing?

Here are Instructions for setting up on Apple and Troubleshooting advice. For Android you can set up a Family Library by opening the Google Play Store app and by tapping on menu followed by Account > Family > Sign Up for Family Library. Everyone in your family group must be at least 13 years old and must live together in the same country as you. Here are full instructions. Make sure in-app purchases are included

How much does CrossCountry 2 cost?

CrossCountry 2 is free to download from the Appstore and as CrossCountry from the Google Playstore. Use it to search and view courses online. Subscribe to CrossCountry Pro via an in-app purchase of just US$49.99 (A$69.99, €49.99, £39.99) for a whole year to access premium features such as record courses, download courses and see minute markers. CrossCountry Pro features are all included in a Toolkit subscription.

Can I try it free?

Yes, you can have a 7 day free trial of all the Pro premium features so request a free trial in the app before your next competition. To avoid being charged, cancel at least one day before the end of the free trial.

If I already bought CrossCountry 1 do I have to pay the subscription for CrossCountry 2?

Yes. CrossCountry 2 has been rebuilt from scratch with lots of great improvements and we will continuously add exciting new features to it in future. Or you can choose to stay with CrossCountry 1.

Is the subscription for CrossCountry 2 included in my Toolkit subscription?

Yes. Login on the app using your Toolkit email and password to unlock all the Pro features.

Why is CrossCountry 2 a subscription and not a one time purchase?

Running CrossCountry App has a lot of overhead costs, from running the course library servers, keeping them secure and administering accounts, to keeping up to date with operating system changes (Apple and Android). Users who bought it 10 years ago have paid nothing since, whilst receiving dozens of updates and improvements. Regular subscription income will allow us to innovate and continue developing high quality, leading edge technology

Can I transfer Pro from iPhone to Android or use it on both?

Only if you subscribed via our website.. If you subscribed via the Apple app store or Google Play Store, unfortunately not because Apple and Google are two completely separate and competing companies and subscriptions are not transferable. However, such Pro subscriptions are linked to your Apple or Google ID so should work on any device on which you are logged in with that Apple or Google ID (e.g an iPhone and iPad).

I regularly contribute courses. Must I still subscribe?

People who have published quality courses regularly and continue to do so, or publish for an entire event can apply for a free subscription We are very grateful for your contribution to CrossCountry app and the eventing community.

Is CrossCountry 2 better for event organisers too?

Yes. It is much easier for riders and spectators to find events near them. Now CrossCountry app 2 is universally accessible on Android and iOS, events can go paperless for convenience and to save graphic design costs. Virtual guided course walks and dedicated event pages are two more reasons riders will have a more positive experience on cross country and keep coming back.

Is CrossCountry 2 better than viewing the courses on the crosscountryapp.com website?

Yes. CrossCountry 2 has a Photo Gallery (Pro feature) and shows courses near you first, saving you having to search the library. Pro users can download courses for faster performance, offline use and minute markers. New features will be added to CrossCountry 2 which will not be available in the online view.