Privacy Statement

Respecting your privacy

Our privacy policy adheres to the  European Data Protection Regulation (GDPR) which came into effect on 25 May 2018. Our Privacy Policy was updated on 23 September 2020

This is a summary.  You can read our full privacy policy here 

When we collect personal data

We collect data when you

  • Contact us for support
  • Purchase products and services such as virtual guided course walks
  • Make a general enquiry
  • Upload or Publish a course in our library
  • Register for our Newsletter 
  • Create a login account for our app or editing Toolkit
  • Use our Toolkit

What we collect

We collect your email address, name, country, role (rider, organiser, coach etc) and reason for contact.

Do we share it?

Personal information is only supplied to a third party when it is required for the delivery of our services (e.g. to Mailchimp for newsletters). We will not sell to or otherwise share your personal information with third parties.

How we use the data we collect

We use this data to keep you informed of relevant courses, products and services. 

For Toolkit users we track when you create, edit or make public a course. For mobile app users we track when you upload or make a course public. We do this to support you in presenting and promoting your courses and to ensure compliance with our Terms of Use (e.g. no offensive material in the course). 

Controlling your information

You can see the information we hold about you and update it and unsubscribe from the links in our newsletters

You can instruct us to delete your information completely and permanently by emailing privacy@crosscountryapp.com 

Read our full privacy policy here