CrossCountry 2 Troubleshooting
I cannot open the course my friend who has the "wheel" iPhone app has sent me
The original CrossCountry iPhone app 1 (with the wheel icon) has a different file format to your "next generation" app CrossCountry 2
Follow these instructions
If your friend upgrades to CrossCountry 2 they will be able to share very simply by uploading the course and sharing the link
I want to cancel my subscription
Our Subscriptions page explains how to check and cancel your subscription
I cannot see dynamic measured distance while recording
Once you have entered an optimum time, the app will use this and the speed to calculate the official distance. If you want to see the measured distance as you are walking, enter the optimum after you have finished the course. It will adjust your minute markers
Support contact
If you have not found your problem here Email jose.diacono@crosscountryapp.com or call Jose on 0418 224 081 (or +61 418 224 081 outside Australia).
Or you can use Feedback form in the Account section of the App